Shipping and Returns

Shipping & Returns Policy

Shipping Policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • International Shipping: 7–21 business days

Delivery delays can occasionally occur due to unforeseen circumstances.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking information will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Lost or Damaged Items

We are not liable for products lost or damaged during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Returns Policy

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • Your item must be unused and in the same condition that you received it

  • It must be in the original packaging

  • Proof of purchase is required

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Perishable goods

  • Personal care items

  • Gift cards

  • Downloadable software products

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

  • Email: hipecoaching@gmail.com

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM